Shipping + Returns Information

Shipping

Please note: All our shipping partners are reporting delivery delays within Australia and internationally during the Covid-19 pandemic.

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CHRISTMAS DELIVERY CUT OFF DATES 2020

Regional deliveries Australia wide
order by 9 November 2020

Metro deliveries Australia wide
order by 1 December 2020

Express shipping available
contact us for a location specific quote

Perth only
order by 16 December 2020
or contact us to arrange pickup

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What are your Australian shipping costs?
Delivery is FREE for all orders over $50 within Australia. If you require express shipping please contact us and we will arrange a competitive quote for you.

Do you ship to PO Boxes?
We are unable to deliver to PO boxes using our free shipping option. If you wish to take delivery via a PO Box, please select the Australia Post option at checkout.

When should I expect delivery?
In-stock items will be shipped within 2 business days and delivery within Australia can be expected within 1-15 business days of order fulfilment, depending on your location. Delivery times are based on both Australia Post and Sendle delivery guidelines and Mr Poppins+Co will not be held responsible for delays beyond our control. 

Please check your parcel tracking and if your order has not arrived after 15 working days of your receiving a Shipping Confirmation email, please contact us and we will attempt to locate your item.

Do you ship globally?
Yes, we offer global shipping and costs are calculated at checkout. Please allow up to 21 working days if you are an international customer. If you require express shipping or a destination not offered at checkout, please contact us and we will arrange a competitive quote for you.

Which courier services do you use?
Mr Poppins+Co trusts Sendle, DHL and Australia Post. We reserve the right to alter our courier service without notice.

Do I have to sign for my delivery?
To minimise the risk of contracting or spreading Corona Virus, all parcels - be it at a Post Office or at a residence - will no longer require a signature for delivery or collection for the time being. Processes to ensure safe delivery differs between our delivery partners - some will require photo confirmation of delivery and some will sign on your behalf. As things are changing so quickly we cannot give you a current status as to specific processes for each of our delivery partners. If you have any concerns please contact us before purchasing. More info here.

What if I'm not home to receive my delivery?
In the case where your order is delivered and no one is available to sign for it, you will be left a card indicating what to do next - request redelivery or collect from a drop off point. 

After 5 days, any unclaimed parcel will be returned to our Perth main office. In this case, the customer is liable for the associated shipping costs of redelivery.

Returns + Exchanges

Every effort has been made to ensure the product you see online is represented as close to the real thing as possible. Please be aware that, depending on your computer's settings, screens may display colours differently to that intended.

Do you offer returns or exchanges?
If you decide the product is not for you, please contact us within 7 days of delivery and we will start the returns process. The item(s) must be returned unused and in original condition within 14 days of delivery. 

NOTE: Returns or exchanges due to change of mind are not offered for seconds or clearance items.

All postage costs associated with change of mind returns are the responsibility of the purchaser. 

Original shipping fees will be deducted from any refund.

The product will not be exchanged or refunded if it is soiled or damaged or in any way deemed unfit for resale. Care should be taken to protect the product for return transit.

Can I return sale or discounted items?
Returns or exchanges due to change of mind are not offered for seconds, or clearance items.

Is my purchase covered by a warranty?
Our products are covered by a 2 year warranty. Should any defect of manufacture occur please contact us before returning the item. We will gladly repair or replace the product.

Damage and/or defects caused by personal wear and tear, accidents or mistreatment will not be covered under warranty.

Are seconds covered under warranty?
Seconds are items that are sold at a discount and exhibit a disclosed manufacturing fault at point of sale. The warranty still applies but does not cover the specific faults disclosed at the time of purchase.

I've found a manufacturing fault, now what?
Our products are made with care using quality materials considered for their end use. If you believe there is a manufacturing fault with your product, you may be entitled to a refund or exchange. If, after inspection, a product is agreed to have a manufacturing fault, Mr Poppins+Co will replace or repair the item and cover the replacement shipping costs, or offer a full refund. We reserve the right not to refund, repair or replace any item found to be damaged caused by personal wear and tear, accidents or mistreatment.

What if my purchase is damaged in delivery?
All products are inspected before shipping. In the unlikely event that an item you ordered arrives damaged, you may be entitled to a refund or exchange. Please inspect your goods when they arrive and notify us within 48 hrs of any quality concern.

What if my return gets lost in the mail?
Mr Poppins+Co takes no responsibility for lost returns. It is the purchasers responsibility to ensure that returns are packaged and sent via a trackable means.

How long will it take to get my refund?
Refunds will be actioned within 14 days minus original shipping fees.

All refunds will be in Australian Dollars. Your credit card company will convert this to your local currency automatically if you are an international customer.

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