Shipping + Returns

What are your Australian shipping costs?
Delivery is FREE for all orders within Australia excluding the Australian islands where we offer reduced flat fee shipping of $30. If you require express shipping please contact us and we will arrange a competitive quote for you.

When should I expect delivery?

Christmas cut off dates for Australian deliveries:
National (exc Perth/WA) - 10 December 2019
WA regional - 16 December 2019
Perth addresses - 18 December 2019
Perth customer collect from Head Office by request - 23 December 2019
Express Post - by request

In-stock items will be shipped Monday-Friday within 2 business days of ordering and we'll let you know if there is a delay for any reason. Delivery within Australia can be expected within 1-15 business days of order fulfilment, depending on your location. 

If your order has not arrived after 15 working days of your receiving a Shipping Confirmation email, please contact us and we will attempt to locate your item.

Do you ship globally?
Yes, we offer global shipping and costs are calculated at checkout. Please allow up to 21 working days if you are an international customer. If you require express shipping or a destination not offered at checkout please contact us and we will arrange a competitive quote for you.

Christmas cut off dates for international deliveries:
South Pacific & Asia
 - 4 December 2019
New Zealand - 12 December 2019
North America, UK & Europe - 11 December 2019
Rest of the world - 4 December 2019

Do you ship to PO Boxes?
Please provide a physical address for delivery where someone can sign for your package as we are unable to deliver to PO boxes. A work address is acceptable.

Which courier service do you use?
Mr Poppins+Co trusts Sendle, DHL and Australia Post. We reserve the right to alter our courier service without notice.

Is insurance for shipping included?
Yes, up to $300 if lost or damaged in transport.

Do I have to sign for my delivery?
We require signature on delivery unless your package is under 500g.

In the case where your order is delivered and no one is available to sign for it, redelivery will be attempted within 5 days after which you will be left a card indicating when and where you can collect it. To avoid this kind of delay, we ask that you provide an address where someone can sign for your package. A work address is acceptable.

 

Returns + exchanges

Every effort has been made to ensure the product you see online is represented as close to the real thing as possible. Please be aware that, depending on your computer's settings, screens may display colours differently to that intended.

In the case that you're not satisfied with your purchase, please contact us before you return the item(s) so that we can acknowledge your issue and an address will be supplied to you.

Warranty
Our products are covered by a 12 month warranty. Should any defect of manufacture occur please contact us before returning the item. We will gladly repair or replace the product. (see 'Seconds and sale items' below)

Damage and/or defects caused by personal wear and tear, accidents or mistreatment will not be covered under warranty.

Manufacturing faults
Our products are made with care using quality materials considered for their end use. If you believe there is a manufacturing fault with your product, you may be entitled to a refund or exchange. If, after inspection, a returned product is found to have a manufacturing fault, Mr Poppins+Co will offer to replace or repair the item and cover the replacement shipping costs or offer a full refund. We reserve the right not to refund, repair or replace any item found to be damaged caused by personal wear and tear, accidents or mistreatment.

Seconds
Seconds are items that are sold at a discount and exhibit a disclosed manufacturing fault. Returns or exchanges are not offered for seconds items. The manufacturers warranty still applies but does not cover the specific faults disclosed at the time of purchase.

Change of mind
We offer 14 days, no questions asked returns, except on products bought as a second in which case there is no returns or exchangesaccepted. Original shipping fees will be deducted from refund.

Contact us within 7 days of delivery to alert us of your intention to return.

We can arrange the return courier postage on your behalf, taking advantage of our competitive rates. All postal costs associated with change of mind are the responsibility of the customer.

Items must be returned in new, unused and original condition within 14 days. The product will not be exchanged or refunded if it is soiled or damaged or in any way deemed unfit for resale. Care should be taken to protect the product for return transit.

Damage in transit
All products are inspected before shipping. In the unlikely event that an item you ordered arrives damaged, you may be entitled to a refund or exchange. Please inspect your goods when they arrive and notify us within 48 hrs of any quality concern.

Lost returns
Mr Poppins+Co takes no responsibility for lost returns. It is the buyers responsibility to ensure that returns are packaged and sent via a trackable means.

Currency
All refunds will be in Australian Dollars. Your credit card company will convert this to your local currency automatically if you are an international customer.

Refunds will be actioned within 14 days.

 

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