Frequently asked questions

Delivery is FREE for all orders over $50 within Australia excluding the Australian islands where we offer reduced shipping. If you require express shipping please contact us and we will arrange a competitive quote for you.

We offer 14 days, no questions asked returns (except on products bought as a 'Second' in which case there is no returns or exchanges accepted.)

Please CLICK HERE to read our returns information in detail.

You'll find our products stocked in select stores around Australia. Please call before dropping in as not all stores carry our full range.

CLICK HERE  to find the full list of current stockists.

Our products are covered by a 12 month warranty in the unlikely event that a defect of manufacture occurs (failure of hardware, components or workmanship).

Please CLICK HERE to read our returns information in detail.

When filled to absolute maximum capacity they’re 5 cubic centimetres bigger than most commercial airlines specifications, so if you don’t fill to the max, you should be ok. It can also depend on the airline. We have always taken ours on board and found that they fit well as they are soft, unstructured canvas, as have many of our customers. Budget airlines appear more strict about sizes, but then we have had customers tell us that have even taken them on small light commercial type aircraft too.

Absolutely! We can be reached in a number of ways if you CLICK HERE

Our bags are hand made in Guangzhou, China, by a small, family owned company that we regularly visit. We pride ourselves on the close working relationship we have built with our team who are skilled in their craft. 

Our bag hardware is made to our own specifications by a factory specialised in premium handbag and luggage accessories and trusted by such premium brands as Tumi and Samsonite - also located in Guangzhou.

All our manufacturing partners are hand picked because they are able to meet our high expectations for premium materials and workmanship, demonstrate safe and ethical work practices, have organised work rooms, clean and accessible toilets and meal areas and happy, skilled staff. No children are employed in these factories and all workers are free to refuse or leave work.

Our outdoor cushions are hand made in Perth, Australia.

AUSTRALIAN DESIGNED

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