Frequently asked questions

Delivery is FREE for all orders over $50 within Australia.

If you require express shipping please contact us and we will arrange a competitive quote for you.

We offer 14 day, no questions asked returns. (except on products bought as a 'Second' - in which case there is no returns or exchanges accepted.)

We offer FREE returns for Leisure Bags and Everyday Totes.

Please CLICK HERE to read our returns information in detail.

You'll find our products stocked in select stores around Australia. 

CLICK HERE  to find the full list of current stockists. (Please call before dropping in as not all stores carry our full range.)

Yes! Our products are covered by a 2 year warranty in the unlikely event that a defect of manufacture occurs (failure of hardware, components or workmanship).

Please CLICK HERE to read our returns and warranty information in detail.

When filled to absolute maximum capacity they’re 5 cubic centimetres bigger than most commercial airlines specifications, so if you don’t fill to the max, you should be ok. It can also depend on the airline. We have always taken ours on board and found that they fit well as they are soft, unstructured canvas, as have many of our customers. Budget airlines appear more strict about sizes, but then we have had customers tell us that have even taken them on small light commercial type aircraft too.

Please CLICK HERE to read all about our manufacturing partners.

Absolutely! We can be reached in a number of ways when you CLICK HERE

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