Returns and exchanges

Every effort has been made to ensure the product you see online is represented as close to the real thing as possible. Please be aware that, depending on your computer's settings, screens may display colours differently to that intended.

In the case that you're not satisfied with your purchase, please contact us before you return the item(s) so that we can acknowledge your issue and an address will be supplied to you.

Warranty
Our products are covered by a 12 month warranty. Should any defect of manufacture (failure of hardware, components or workmanship) occur please contact us before returning the item. We will gladly repair or replace the product.

Damage and/or defects caused by personal wear and tear, accidents or mistreatment will not be covered under warranty.

Manufacturing faults
Our products are made with care using quality materials considered for their end use. If you believe there is a fault with your product, you may be entitled to a refund or exchange. If, after inspection, a returned product is found to have a manufacturing fault, Mr Poppins+Co will offer to replace or repair the item and cover the replacement shipping costs or offer a full refund. We reserve the right not to refund, repair or replace any item found to be damaged caused by personal wear and tear, accidents or mistreatment.

Change of mind
Mr Poppins+Co will offer an exchange for change of mind. Contact us within 7 days of delivery to alert us of your intention.

We can arrange the return courier postage on your behalf, taking advantage of our competitive rates. All postal costs associated with change of mind are the responsibility of the customer.

Items must be returned in new, unused and original condition within 14 days. The product will not be exchanged or refunded if it is soiled or damaged or in any way deemed unfit for resale. Care should be taken to protect the product for return transit.

Damage in transit
All products are inspected before shipping. In the unlikely event that an item you ordered arrives damaged, you may be entitled to a refund or exchange. Please inspect your goods when they arrive and notify us within 48 hrs of any quality concern.

Lost returns
Mr Poppins+Co takes no responsibility for lost returns. It is the buyers responsibility to ensure that returns are packaged and sent via a trackable means.

Currency
All refunds will be in Australian Dollars. Your credit card company will convert this to your local currency automatically if you are an international customer.

Refunds will be actioned within 14 days.

 

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