Returns and exchanges
Every effort has been made to ensure the product you see online is represented as close to the real thing as possible. Please be aware that, depending on your computer's settings, screens may display colours differently to that intended. In the case that you're not satisfied with your purchase, please contact us before you return the item(s) so that we can acknowledge your issue.
Our products are made with care using quality materials considered for their end use. If you believe there is a fault with your product, you may be entitled to a refund or exchange. If, after inspection, a returned product is found to have a major manufacturing fault, Mr Poppins+Co will offer to replace the item and cover the replacement shipping costs or offer a full refund. Mr Poppins+Co reserves the right not to refund or replace any item found to be damaged through misuse, neglect or act of god.
Postal costs associated with returning items for assessment are the responsibility of the customer.
Change of mind
Mr Poppins+Co will offer an exchange or refund for change of mind. Contact us within 7 days of delivery to alert us of your intention.
We can arrange the return courier postage on your behalf, taking advantage of our competitive rates, but all postal costs associated with change of mind are the responsibility of the customer. These will be discussed on notification.
Items must be returned in new, unused and original condition within 14 days. The product will not be exchanged or refunded if it is soiled or damaged or in any way deemed unfit for resale. Care should be taken to protect the product for return transit.
Damage in transit
All products are inspected before shipping. In the unlikely event that an item you ordered arrives damaged, you may be entitled to a refund or exchange. Please inspect your goods when they arrive and notify us within 48 hrs of any quality concern.
Mr Poppins+Co takes no responsibility for lost returns. It is the buyers responsibility to ensure that returns are packaged and sent via a trackable means.
All refunds will be in Australian Dollars. Your credit card company will convert this to your local currency automatically if you are an international customer.
Refunds will be actioned within 14 days.
Address for returns
Returns should be sent via a trackable method to:
PO Box 4053, Myaree,
Perth, Western Australia 6960