PLEASE NOTE: Covid-19 staff shortages are still in effect across all postal and delivery networks. Check the tracking number on your Shipping Confirmation email to keep updated on delivery.
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What are your Australian shipping costs?
FREE shipping for all orders over $60 within Australia.
Flat rate shipping $6.95 for orders under $60 within Australia.
Express shipping options are available at checkout.
Do you ship outside of Australia?
Yes! International shipping is calculated at checkout.
Please allow up to 21 working days if you are an international customer. If your destination is not offered at checkout, please contact us and we will arrange a competitive quote for you.
Do you ship to PO Boxes?
Yes we do!
Which shipping services do you use?
Mr Poppins+Co trusts Sendle, DHL and Australia Post at our discretion unless you specifically request one at checkout. We reserve the right to alter our courier service without notice.
Once items have been shipped, they become the property and responsibility of the purchaser. If a product arrives damaged or is misplaced during transit, it is the purchaser’s responsibility to liaise with the shipping carrier with reference to the tracking code provided. Please contact us should you need further assistance.
When should I expect delivery?
We dispatch orders daily, and usually within 24 hours of your order, excluding weekends and public holidays. Delivery within Australia can be expected within 1-15 business days of order fulfilment, depending on your location. Delivery times are based on both Australia Post and Sendle delivery guidelines and Mr Poppins+Co will not be held responsible for their delays beyond our control.
Please check your parcel tracking and if your order has not arrived after 15 working days of your receiving a Shipping Confirmation email, please contact us and we will attempt to locate your item.
Are there International duties and taxes to pay?
Duties and taxes may be applicable for orders shipped outside of Australia and are not included in the cost of the order.
Duties and taxes may be charged by your local customs office and are the responsibility of the receiver. If you are unsure of what these might be, we suggest contacting your local customs office.
Payment of these, if applicable, is necessary to release the order from customs. In the event that import taxes and duties are not paid and the shipment is refused by the receiver, we will request the goods be returned to us. A refund, less shipping and return fees, will be given on receipt of the returned goods.
Do I have to sign for my delivery?
Due to the high value of most of our packages, we normally send as signature required, however, due to changes put in place at the beginning of the Pandemic, many shipping companies have introduced contactless delivery. Processes differ between our delivery partners and states - some will require photo confirmation of delivery and some will sign on your behalf. We cannot give you a current status as to specific processes for each of our delivery partners but if you have any concerns please contact us before purchasing. If you want to waive the need to sign and have your package left in your absence, please let us know in the message box at cart.
What if I'm not home to receive my delivery?
In the case where your order is delivered and no one is available to sign for it, you will be left a card indicating what to do next - request redelivery or collect from a drop off point.
After 5 days, any unclaimed parcel will be returned to our Perth main office. In this case, the customer is liable for the associated shipping costs of redelivery.
Where do you ship from?
Our products are shipped from our head office in Perth, Western Australia.